Facebook Messenger
In 2023, I joined the Messenger team to contribute to the launch of 50+ new features and make tons of improvements to make this its fastest version of Messenger yet.
As part of the User Experience team, I was responsible for:
- Creating research study plans and roadmaps
- Selecting strategic research methods such as In-depth Interviews, rolling studies, and longitudinal research
- Participant recruitment, data collection, and extracting learnings and insights
- Moderating tasks for usability tests
- Deep dives about early concepts and sketches.
- Workflows used in testing
- Captured quotes from usability tests, and user interviews
Next are some of the highlights the Messenger team delivevered during that time.
Chat with your community
- New channel types: Unlock new ways to engage your community with event integrations, broadcast chats, and audio-first channels.
- Member-suggested chats: Members can now suggest community chats for admins to approve, making it easier to get the conversation going without losing control.
- Direct invites: Bring the right people into chats and communities with direct invites and helpful preset categories.
- Inbox shortcuts: Never miss an update from your favorite community chats by adding shortcuts from your main inbox.
- Admod integrations: Streamline management workflows and collaborate with your team in a dedicated channel for admins and moderators.
- Community creation: Start your community directly from the Messenger app to connect with members in real-time over chat and audio.
Securely chat with end-to-end encryption
- Encrypted messaging on Messenger: We’ve been rolling out end-to-end encryption for 1:1 and group messages as well as voice and video calls, giving you more control over how private you want your calls and chats to be.
- Key comparison: Compare encryption keys with recipients to ensure your conversations stay secure between your two devices.
- Disappearing messages: We are gradually introducing Disappearing Messages, where you can set a timer to have everyone’s messages disappear at a time you choose after they’ve been seen.
- Secure storage: Protect and restore your encrypted message history on a new device so you’re always in sync.
- Security alerts: Receive an alert when there is a new login on your account in the conversation.
- Optional encryption on Instagram: Start end-to-end encrypted chats on Instagram so you can have even more secure chats.
Stay safe while messaging
- Inform treatments: Know if the content is sensitive, disturbing, or contains misinformation before viewing when you see verified labels on content shared from Facebook.
- Hidden words updates: Filter out spam and scams in your inbox with new hidden word terms.
- Admin assist: Get help moderating your community chats with automated message removal.
Express yourself
- Theme stickers: Personalize your thread by using custom stickers based on your theme.
- Avatar hot like: Quickly reply with your avatar, so you can express yourself with more than an emoji.
- New themes: Continue to make your chat feel like home with new custom themes like Christmas, Non-Binary, and Taylor Swift.
Let us work for you
- Bump a message: Don’t worry about annoying your friend to respond. Bump the message, and we’ll remind them to reply
- Pinned messages: Keep important messages in mind so they never get buried in a thread.
- Shortcuts: Supercharge your messaging efficiency with shortcuts like /silent and /everyone.